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Shipping policy
At Modelier Timepieces, each watch is prepared and assembled with attention to detail and undergoes a quality-control process before shipment.
This Shipping Policy explains our order-processing times, estimated delivery times, shipping costs, tracking procedures and other important information relating to delivery.
Order Processing
Once your order is placed, it enters our preparation and production workflow.
1. Supply & Component Allocation
We source and allocate the components required for your timepiece.
2. Crafting & Assembly
Your watch is carefully assembled and prepared by our technical team.
3. Quality Control
Before shipment, each timepiece undergoes quality-control checks which may include:
- movement and timekeeping checks
- functionality testing
- visual inspection
- component and assembly inspection
- packaging inspection
Only after completing the applicable quality-control process is the order approved for shipment.
Processing Time
1–3 business days, excluding weekends and public holidays.
During periods of unusually high demand, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to inform you.
Estimated Delivery Times
After your order has been processed and dispatched, the following estimated delivery times normally apply:
Greece & European Union
Estimated delivery: 10–12 business days
International Orders Outside the European Union
Estimated delivery: 12–18 business days
International delivery times may vary depending on the destination, local customs procedures and the courier service.
These delivery periods are estimates rather than guaranteed delivery dates unless we expressly agree otherwise with you.
Courier operations, customs procedures, adverse weather, strikes, transportation disruption and other circumstances outside our reasonable control may affect delivery times.
Where applicable consumer law provides rights in the event of delayed or failed delivery, those rights remain unaffected by these estimates.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will normally receive a shipping confirmation email containing:
- your tracking number
- a link to the courier's tracking service
- relevant order or shipment information
Please allow approximately 24–72 hours after dispatch for tracking information to become fully available or update in the courier's system.
Shipping Costs
Applicable shipping costs are displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- destination
- delivery method
- order characteristics
- available courier service
From time to time, Modelier Timepieces may offer free-shipping promotions or other shipping offers subject to their applicable conditions.
Customs, Duties & Import Taxes
Orders delivered to destinations outside the European Union may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.
Unless expressly stated otherwise:
- these charges are not included in the product price or shipping charge displayed by Modelier Timepieces;
- the recipient is responsible for applicable import duties, taxes or customs charges; and
- Modelier Timepieces does not determine or control the amount of such charges.
We recommend checking the applicable import rules of your destination country before ordering if you are unsure about possible charges.
If an international shipment is refused or left uncollected because the recipient does not pay applicable customs or import charges, the shipment may be returned to us.
Where permitted by applicable law, reasonable direct costs incurred as a result of the refused or uncollected shipment, including return-shipping charges, may be deducted from any amount otherwise refundable.
This does not affect any mandatory consumer rights.
Delivery Responsibility and Risk
Where Modelier Timepieces arranges delivery using a courier offered through our store, the risk of loss of or damage to the goods remains with Modelier Timepieces until you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
If you independently arrange and commission a carrier that was not offered by Modelier Timepieces, the risk may pass when the goods are delivered to that carrier, as provided by applicable law.
Nothing in this Shipping Policy limits any mandatory consumer rights regarding delivery, damaged goods or non-delivery.
Incorrect or Incomplete Delivery Address
Please ensure that the shipping information you provide during checkout is complete and accurate.
If you notice an error in your delivery details, contact us as soon as possible at:
We will make reasonable efforts to update your delivery information if the order has not yet been dispatched.
Once an order has been dispatched, we may not be able to modify the delivery address.
Where a delivery fails or a shipment is returned because the customer provided an incorrect or incomplete address, reasonable additional shipping or reshipping costs may apply.
This does not apply where the delivery problem was caused by Modelier Timepieces or where applicable law provides otherwise.
Failed Delivery or Uncollected Packages
Courier companies may make one or more delivery attempts or provide alternative collection arrangements depending on the destination and service used.
Customers are responsible for reasonably cooperating with the courier in order to receive or collect their shipment.
If an order is returned to Modelier Timepieces following unsuccessful delivery attempts or because it was not collected, we will contact you regarding the available options.
Where appropriate and legally permitted, additional reshipping costs may apply if you request the order to be sent again.
Lost Packages
If your order has not arrived within the expected delivery period, please contact:
We will review the shipment status and, where necessary, open an investigation with the courier.
Where Modelier Timepieces arranged the delivery, our responsibility for the shipment is not transferred to the customer merely because the parcel has been handed to the courier.
If the shipment is confirmed as lost before delivery, we will provide an appropriate solution in accordance with applicable law, which may include replacement or reimbursement.
Damaged Packages
Please inspect your order as soon as reasonably possible after delivery.
If the package or product arrives damaged, please contact us promptly at:
Where possible, please provide:
- your order number
- photographs of the outer packaging
- photographs of the damaged product
- any other information reasonably required to assess the issue
We will assess the matter and arrange an appropriate solution in accordance with applicable law.
Damage occurring during delivery arranged by Modelier Timepieces remains our responsibility until the goods are received by you or your designated recipient.
Delivery Delays
We work with third-party courier companies and cannot guarantee that every shipment will arrive within the estimated timeframe.
However, this does not remove any delivery rights available to consumers under applicable law.
For EU consumer sales, unless a different delivery timeframe has been agreed, goods must generally be delivered without undue delay and no later than 30 days from conclusion of the contract. Where an agreed delivery period is not met, consumers may have additional rights, including the right in certain circumstances to provide an additional reasonable delivery period and subsequently terminate the contract if delivery still does not occur.
Order Changes & Cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
As an operational policy, order modifications or cancellations should generally be requested within 12 hours of placing the order.
After this period, your order may already have entered assembly, processing or personalisation and we may therefore be unable to modify or stop it before shipment.
This 12-hour operational period does not remove or restrict any statutory right of withdrawal or other mandatory consumer right that may apply to your purchase.
For engraved, clearly personalised or products made specifically to individual customer specifications, statutory exceptions to the right of withdrawal may apply as explained in our Refund Policy.
Returns After Delivery
Returns, exchanges, change-of-mind requests and statutory withdrawal rights are governed by our Refund Policy.
Modelier Timepieces currently offers a 30-day voluntary return policy for eligible products, in addition to applicable statutory consumer rights.
Customers should review the Refund Policy before returning any item.
Need Help?
For any questions regarding your order, shipment, tracking or delivery, please contact:
Modelier Timepieces
Email: support@modelierwatches.com
Telephone: +30 6980162280
Location: Athens, Greece
We aim to respond to customer enquiries within approximately 24 hours during normal business periods.
