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Privacy policy
Last updated: 21 August 2026
Modelier Timepieces respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Modelier Timepieces collects, uses, stores and shares personal information when you visit modelierwatches.com, place an order, create an account, communicate with us, interact with our marketing, or otherwise use our products and services (collectively, the “Services”).
Modelier Timepieces is powered by Shopify, which provides the e-commerce infrastructure used to operate our online store.
By using our Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is handled.
1. Who We Are and Data Controller
For the purposes of applicable data protection laws, including the General Data Protection Regulation (“GDPR”), the data controller responsible for your personal information is:
GEORGIOS PLEROS (ΓΕΩΡΓΙΟΣ ΠΛΕΡΟΣ), trading as Modelier Timepieces
Rodopoleos 18
Nikaia, 18451
Greece
Email: info@modelierwatches.com
Customer Support: support@modelierwatches.com
Telephone: +30 698 016 2280
2. Personal Information We Collect
The personal information we collect depends on how you interact with our Services.
We may collect the following categories of information:
Contact Information
This may include:
- full name
- email address
- telephone number
- billing address
- shipping address
Order and Transaction Information
This may include:
- products ordered
- order history
- order value
- shipping information
- returns, exchanges and cancellations
- payment status
- transaction identifiers
- discounts or promotional codes used
Payment Information
Payments made through our store are processed by Shopify and/or authorised payment service providers.
We generally do not directly receive or store your full credit or debit card details. Payment providers may process information such as your payment method, billing information, payment confirmation and transaction details in order to complete your purchase.
Account Information
If customer account functionality is used, we may process information associated with your account, including your login details, preferences, saved information and order history.
Communications
We may collect information that you provide when you:
- contact customer support
- send us an email
- submit a contact form
- request a return or exchange
- ask us a question about a product or order
- otherwise communicate with Modelier Timepieces
Device and Technical Information
When you use our website, certain information may be collected automatically, including:
- IP address
- device type
- browser type
- operating system
- network information
- unique device or browser identifiers
- website activity
- pages viewed
- referring pages or websites
Usage Information
We may collect information regarding how you interact with our website and Services, such as:
- products viewed
- products added to your cart
- checkout activity
- purchases
- interactions with website features
- marketing interactions
3. Sources of Personal Information
We may collect personal information:
Directly from You
For example, when you:
- place an order
- create an account
- subscribe to marketing communications
- contact us
- request customer support
- request a return or exchange
Automatically
Certain information may be collected automatically when you use our website through cookies, pixels, analytics technologies and similar tools.
From Service Providers
We may receive information from companies that assist us in providing our Services, including:
- Shopify
- payment service providers
- shipping and courier companies
- analytics providers
- marketing and advertising providers
- email and communication providers
- fraud-prevention and security providers
From Other Third Parties
Where permitted by law, we may also receive information from business partners, advertising platforms or other services with which you interact.
4. How and Why We Use Personal Information
We only process personal information where we have an appropriate legal basis to do so.
Depending on the circumstances, this may include processing that is necessary to perform our contract with you, comply with legal obligations, pursue legitimate business interests, or where you have provided consent.
To Process and Fulfil Orders
We use your information to:
- process purchases
- process payments
- prepare and assemble orders
- arrange delivery
- provide tracking information
- communicate regarding your order
- process returns, refunds and exchanges
Legal basis: Performance of a contract and steps taken at your request before entering into a contract.
Customer Service and Communication
We use your information to:
- respond to questions
- provide customer support
- resolve complaints
- communicate about orders
- handle returns or warranty-related requests
Legal basis: Performance of a contract and our legitimate interest in providing effective customer service.
Security and Fraud Prevention
We may process information in order to:
- protect our website and customers
- detect suspicious transactions
- prevent fraud
- investigate security incidents
- protect our legal rights
Legal basis: Our legitimate interests in protecting our business, customers and Services, and compliance with applicable legal obligations where relevant.
Legal and Regulatory Obligations
We may process and retain information where necessary to:
- comply with tax and accounting requirements
- respond to lawful requests from authorities
- establish or defend legal claims
- comply with consumer protection or other applicable laws
Legal basis: Compliance with legal obligations and, where applicable, our legitimate interests in establishing, exercising or defending legal claims.
Marketing
Where permitted by applicable law, we may use your information to:
- send promotional emails
- inform you about products or offers
- measure marketing performance
- personalise marketing communications
- understand the effectiveness of our advertising
Where consent is required by law, we will rely on your consent.
Where applicable law allows processing on another lawful basis, we may rely on our legitimate interests, provided those interests do not override your rights and freedoms.
You may unsubscribe from promotional email communications at any time.
Website Improvement and Analytics
We may use information about website usage to:
- understand how customers use our website
- improve navigation and user experience
- analyse website performance
- understand product interest
- improve our Services
Legal basis: Consent where required by law and/or our legitimate interests where permitted.
5. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, improve performance and support advertising and marketing activities.
Cookies may include:
Strictly Necessary Cookies
These are required for functions such as:
- shopping cart operation
- checkout
- security
- account functionality
- website navigation
Analytics Cookies
These help us understand how visitors interact with our website and allow us to improve its performance.
Marketing and Advertising Cookies
Where used and legally permitted, these technologies may help us:
- measure advertising campaigns
- understand marketing performance
- show more relevant advertisements
- understand how visitors reached our website
Where applicable law requires consent for non-essential cookies, such cookies will be used subject to your consent.
You may manage available privacy and cookie choices through the privacy or cookie controls provided on our website and through your browser settings.
Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.
6. How We Share Personal Information
We do not disclose personal information except where necessary for legitimate business purposes, to provide the Services, where you have directed us to do so, or where required by law.
We may share information with:
Shopify
Our store is hosted and operated using Shopify's e-commerce platform.
Shopify processes personal information necessary to provide our online store, checkout, security, account and other e-commerce functionality.
Payment Providers
Payment service providers process information required to authorise and complete payments.
Shipping and Courier Providers
We may provide information such as your:
- name
- delivery address
- telephone number
- email address
- shipment information
where required to deliver your order.
Service Providers
We may use third-party service providers for functions such as:
- website infrastructure
- customer support
- analytics
- email communications
- marketing
- fraud prevention
- data storage
- technical support
They may process personal information only as necessary to provide their services and subject to applicable data protection requirements.
Marketing and Advertising Partners
Where permitted by law and subject to applicable consent requirements, we may work with marketing and advertising platforms to measure campaigns, understand website activity and promote Modelier Timepieces.
Legal Requirements
We may disclose personal information where reasonably necessary to:
- comply with applicable law
- respond to valid legal proceedings
- respond to lawful requests from public authorities
- prevent fraud or unlawful activity
- protect our legal rights
- establish, exercise or defend legal claims
Business Transactions
If Modelier Timepieces is involved in a merger, acquisition, restructuring, sale of business assets or similar transaction, personal information may be transferred where legally permitted and subject to appropriate safeguards.
7. Relationship with Shopify
Our online store is hosted by Shopify.
Information you provide through our Services may therefore be processed by Shopify in order to provide and improve the Shopify platform and related services.
Shopify may also process certain information independently in accordance with its own privacy practices.
You can learn more through the Shopify Consumer Privacy Policy and Shopify's privacy portal.
Where Shopify provides features involving enhanced analytics, fraud prevention, personalisation or advertising, information may be processed in accordance with Shopify's applicable privacy practices and your available privacy choices.
8. International Transfers
Some service providers used by Modelier Timepieces or Shopify may process personal information outside Greece or outside the European Economic Area (“EEA”).
Where personal information is transferred to a country outside the EEA that has not been recognised as providing an adequate level of data protection, appropriate safeguards will be used where required.
These safeguards may include:
- European Commission Standard Contractual Clauses
- adequacy decisions
- other legally recognised transfer mechanisms
Additional safeguards may be implemented where required by applicable law.
9. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable law.
The appropriate retention period depends on factors including:
- the nature of the information
- the reason it was collected
- whether we have an ongoing relationship with you
- tax and accounting requirements
- consumer protection obligations
- warranty and return obligations
- fraud-prevention and security requirements
- potential or actual legal claims
For example:
Order and transaction records may be retained for the period required under applicable tax, accounting and commercial laws.
Customer service communications may be retained for as long as reasonably necessary to resolve the matter, maintain appropriate business records and protect our legal rights.
Marketing information may be retained until you unsubscribe, withdraw consent where applicable, object to the processing where you have that right, or the information is no longer necessary for the relevant marketing purpose.
When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.
10. Security
We take reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access
- accidental loss
- misuse
- alteration
- disclosure
- destruction
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You should avoid sending sensitive information through insecure communication channels.
If you have a customer account, you are responsible for keeping your login credentials secure and should not share them with others.
11. Your Data Protection Rights
Depending on where you live, you may have rights regarding your personal information.
If you are located in the European Economic Area, these rights may include:
Right of Access
You may request information about whether we process your personal information and request access to the personal information we hold about you.
Right to Rectification
You may request that inaccurate or incomplete personal information be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted.
Right to Restriction
In certain circumstances, you may request that processing of your personal information be restricted.
Right to Data Portability
Where applicable, you may request to receive certain personal information in a structured, commonly used and machine-readable format and may have the right to transmit that information to another controller.
Right to Object
Where processing is based on legitimate interests, you may have the right to object to that processing.
You have the right to object at any time to processing of your personal information for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Right to Lodge a Complaint
You have the right to lodge a complaint with the relevant data protection supervisory authority.
For customers in Greece, the competent supervisory authority is the Hellenic Data Protection Authority (HDPA / Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα).
You may also contact the supervisory authority in the EU/EEA country where you live or work where applicable.
12. How to Exercise Your Rights
To exercise your privacy rights, contact us at:
Please clearly describe your request.
We may need to request reasonable information to verify your identity before responding to a privacy request.
This is intended to protect your personal information from unauthorised access or disclosure.
We will respond within the timeframe required by applicable data protection law.
Exercising your privacy rights will not result in unlawful discrimination or adverse treatment.
13. Marketing Preferences
You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in our marketing communications.
You may also contact us at info@modelierwatches.com to request that we stop sending you marketing communications.
Even if you opt out of marketing, we may continue to send non-promotional communications that are necessary in connection with:
- your orders
- payments
- shipping
- returns
- security
- customer service
14. Automated Processing and Profiling
We may use automated tools to support functions such as fraud prevention, website analytics, personalisation and marketing.
Where applicable law requires additional transparency or safeguards in connection with automated decision-making that produces legal or similarly significant effects, we will provide the required information and protections.
15. Children's Privacy
Our Services are not directed specifically at children.
We do not knowingly collect personal information from children in circumstances where doing so would be contrary to applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us unlawfully, please contact info@modelierwatches.com so that we can review the matter and take appropriate action.
16. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security or content practices of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
17. Complaints
If you have a concern regarding how Modelier Timepieces handles your personal information, please contact us first at:
We will make reasonable efforts to investigate and address your concern.
You also have the right, where applicable, to lodge a complaint with the relevant supervisory authority.
For Greece, the competent authority is the:
Hellenic Data Protection Authority
(Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα)
18. Additional Rights in Other Jurisdictions
Depending on where you live, local privacy laws may provide additional rights regarding your personal information, including rights relating to targeted advertising, profiling or certain disclosures of personal information.
Where such rights apply to you, you may contact us at info@modelierwatches.com or use available privacy controls on our website.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our Services
- changes to our business practices
- changes to technology
- legal or regulatory requirements
When we make changes, we will publish the updated Privacy Policy on our website and update the “Last updated” date.
Where required by law, we will provide additional notice regarding material changes.
20. Contact Us
For questions about this Privacy Policy, our privacy practices, or your personal information rights, contact:
GEORGIOS PLEROS (ΓΕΩΡΓΙΟΣ ΠΛΕΡΟΣ)
Trading as Modelier Timepieces
Rodopoleos 18
Nikaia, 18451
Greece
Privacy / General Enquiries:
info@modelierwatches.com
Customer Support:
support@modelierwatches.com
Telephone:
+30 698 016 2280
For the purposes of applicable data protection legislation, GEORGIOS PLEROS (ΓΕΩΡΓΙΟΣ ΠΛΕΡΟΣ), trading as Modelier Timepieces, is the data controller, unless otherwise stated.
