Safe & Secure Shopping
Returns within 30 days.
Frequently Asked Questions
Below are some common questions about our products
Products
Can I adjust the bracelet or strap size?
Yes. If your watch comes with an adjustable bracelet, we can size it for you before shipping. Simply provide your wrist measurement when placing your order or contact us after ordering.
What movements do you use?
The movement depends on the model. We commonly use selected Seiko Instruments / TMI NH-series automatic movements and VK-series meca-quartz movements, where specified.
The exact movement used is listed on each product page. The final watch is independently assembled by Modelier Timepieces.
What warranty comes with my watch?
Every Modelier watch includes a 1-year limited commercial warranty covering manufacturing or assembly defects, subject to the applicable warranty terms.
This commercial warranty is in addition to your statutory consumer rights and does not replace them. For EU consumers, applicable legal guarantee rights for faulty or non-conforming goods also remain fully in force.
Damage caused by misuse, impacts, unauthorised opening or modifications, or other excluded causes may not be covered by the commercial warranty.
Can I request a no-logo dial?
Depending on the design and component availability, a no-logo dial may be available. Leave a note at checkout or contact us before ordering so we can confirm the available option.
We do not remove or alter trademarks from branded dials; where possible, we use a compatible no-logo dial instead.
I like a watch, but I want a different strap or dial.
In many cases, yes. We can personalise selected elements such as the dial, hands, case and strap or bracelet, subject to component availability.
Contact us before ordering and we will confirm what is possible, along with any change in price or preparation time.
Are you affiliated with Seiko or other watch brands?
No. Modelier Timepieces is an independent business and is not affiliated with, authorised by, endorsed by or sponsored by Seiko®, Rolex®, Omega® or any other manufacturer unless expressly stated.
Third-party trademarks are used only for descriptive or compatibility purposes. Our custom-built and modified watches are independently assembled and are not official factory-produced models of those brands unless explicitly stated otherwise.
Can I create a fully custom watch?
Yes. If you have a specific design in mind, contact us and we can explore a custom build around your preferred dial, hands, case and strap or bracelet, subject to compatibility and availability.
Custom or personalised products may have different cancellation and return conditions, so we will confirm the details before the order is finalised.
Are the watches waterproof?
Our watches are water-resistant, not waterproof. The applicable water-resistance rating is shown on the product page.
For a model rated at 3 ATM, normal exposure such as light splashes or rain is acceptable, but we do not recommend swimming, showering or diving with the watch.
Water resistance can also be affected over time by impacts, temperature changes, an improperly secured crown or opening of the case.
I can't find the watch I'm looking for.
We cannot display every possible combination online. If you have a specific design in mind, contact us through WhatsApp or Instagram and we will let you know whether we can create it as a custom order.
What is a Seiko Mod?
A “Seiko Mod” generally refers to an independently assembled or modified watch that uses a Seiko Instruments / TMI movement or compatible components, together with selected aftermarket parts.
It is not an official factory-produced Seiko model, and Modelier Timepieces is not affiliated with or endorsed by Seiko.
Below are some common questions about shipping, returns and orders
Shipping, Returns & Orders
How long will my order take?
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
After dispatch, estimated delivery is typically 10–12 business days for Greece and the European Union and 12–18 business days for destinations outside the EU.
These are estimates rather than guaranteed delivery dates and may vary depending on destination, carrier performance or customs procedures.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation with tracking details.
Please allow approximately 24–72 hours for tracking information to begin updating after dispatch.
Where is my order confirmation?
An order confirmation is sent to the email address used at checkout after your order is placed. If you cannot find it, please check your spam or junk folder and make sure the email address entered at checkout was correct.
If it is still missing, contact us at support@modelierwatches.com and we will verify your order.
How much does shipping cost?
Available shipping methods and charges are shown at checkout before payment and may vary by destination, order or delivery method.
From time to time, free-shipping promotions may also be available.
Will I have to pay customs duties or import taxes?
Orders delivered outside the European Union may be subject to local import duties, taxes or carrier handling charges.
Unless we expressly state otherwise, these charges are the recipient’s responsibility and are not included in the product price or shipping charge.
Can I change or cancel my order?
Please contact us as soon as possible and ideally within 12 hours of placing your order.
After that point, assembly, processing or personalisation may already have started, so a change or cancellation cannot always be guaranteed. This does not affect any statutory rights that apply to your purchase.
Can I return my watch?
We offer a 30-day voluntary return policy for eligible items, counted from delivery. The item should be unworn, unused and undamaged, with its original packaging and accessories. Please contact us before sending any return.
For a change-of-mind return under our voluntary policy, return shipping costs are the customer’s responsibility unless we agree otherwise.
EU consumers may also have a statutory 14-day right of withdrawal for eligible distance purchases. Products made to individual specifications or clearly personalised may be excluded from change-of-mind withdrawal rights where the law permits. Rights relating to faulty, damaged or non-conforming goods are not affected.
What if my watch arrives damaged, faulty or incorrect?
Please contact us as soon as possible at support@modelierwatches.com with your order number and, where helpful, photos or video of the issue.
We will assess the case and provide the appropriate solution, which may include repair, replacement or refund depending on the circumstances and your applicable legal rights.
