Safe & Secure Shopping
Returns within 30 days.
Frequently Asked Questions
Below are some common questions about our products
Products
Can I adjust the strap size?
We include a complimentary tool kit (for free) on all orders to help you adjust the strap properly.
What movements do you use?
We use Seiko automatic movements such as NH34, NH35, NH36, NH38, NH70, NH72, VK63, VK64 and VK61.
Recognised globally, these movements ensure flawless function to match your daily pace.
Do they have any type of warranty?
Yes, all our watches come with a 1-year warranty covering any manufacturing defects, particularly in the movement, to ensure optimal performance.
If you experience any functionality issues or other problems, please contact us.
Can I remove the Seiko logo?
Absolutely! Simply add the desired watch to your cart and include a note in the cart section saying: "No Seiko logo". We’ll take care of the rest.
I like a watch, but I want another strap/dial.
We can create your piece 100% custom-made. Just contact us via WhatsApp, and together we’ll explore the possibilities. You’ll receive a response within 24 hours.
Are you affiliated with Seiko?
No, under no circumstances.
We use original Seiko automatic movements for their quality and reliability. Each watch is then assembled with custom parts exclusively for each client.
Can I customise my own watch?
Absolutely! We're committed to turning your dream watch into reality. Customize every detail, from the dial and hands to the case and strap, to create a timepiece that perfectly matches your style.
Craft your dream watch with our expertise. Write us to start designing!
Are they waterproof?
Our watches have a water resistance of 3ATM, this means that they are designed to be water-resistant for everyday situations, such as splashes or rain.
However, we do not recommend using them for swimming or diving.
Several factors can affect water resistance, such as an improperly screwed crown, sudden impacts, or temperature changes.
I can't find the watch I'm looking for.
Given the thousands of possible combinations, we can’t display them all on our website. Please reach us on WhatsApp or Instagram with the model you want, and we’ll assemble it as a custom order exclusively for you.
What is a Seiko Mod?
A Seiko Mod is a watch hand-built from a prestigious Seiko automatic or hybrid movement, combined with high-quality aftermarket parts, usually made of 316L stainless steel.
Below are some common questions about shipping, returns and orders
Shipping, Returns & Orders
Shipping time
We provide complimentary tracked shipping on every order, carefully packed for maximum protection. Dispatch-to-door time generally falls within10 to 12 business days, subject to location and carrier performance
Where is my order confirmation?
A confirmation message is generated and delivered to your inbox the moment your order is placed. If you haven’t seen it after 24 hours, we’ll gladly verify the order status for you — just reach out and we’ll assist. Before contacting, take a quick look in your spam or junk folder, as filters can sometimes redirect automated messages.
Can I cancel my order?
You may request a cancellation shortly after purchase, as long as processing has not begun. Orders can be canceled within 24 hours of being placed. After this timeframe, your item may already be prepared or moving through delivery stages, but you can still return it once received. If needed, simply reach us by message, and we’ll guide you on the best available solution.
Can I return my watch?
We accept returns within 30 days from delivery. Items should remain unused, free from marks or defects, and include all original elements (packaging, tags, and accessories where applicable) to qualify. If your parcel arrives damaged or something doesn’t feel quite right, you can also request an exchange — we’ll handle it at no extra cost and provide the most suitable return address for your region.
Please note, modifications crafted specifically on request are not part of this policy unless affected by production or transit issues. For fit, size, or any other product questions — feel free to message us anytime and we’ll assist with care.
